August Newsletter

To: All Residents, Relatives and Friends

From: Quinton House Nursing Home and Quinton Gardens

Subject: August Newsletter


Here is our August Newsletter – keeping you up to date with what has been happening at Quinton House Nursing Home and Quinton Gardens.



This month we had Mick from G Fitness come around and engage our residents in some exercise activities. We also had a dance and music session with Yvette from Kiddleydivey as well as a singalong with Barry Juckes. On sunny days, residents enjoyed spending time in the garden while reminiscing with tea and cake, solving crossword puzzles, and just basking in the summer sun.


For September, we have Mick from G Fitness coming back for another exercise session with our residents on 28th September. Residents will also be enjoying the vocal stylings of the amazing Martin Leonard on 13th September and the amazing Miss Ruby Red on 23rd September. Visitors are welcome to participate in activities.



Staff are no longer required to provide a negative lateral flow test before coming in for work. A lateral flow test should be done when one experiences symptoms of COVID-19.



We would like to welcome Clare who joined us at Quinton House this month. We hope she enjoys her stay with us.


It is with great sadness to announce that one of our residents passed away this month. Our condolences to their family. May they rest in peace.



We would like to wish the happiest of birthdays to the following residents: Phyliss, Sheila, Rodney, and Edgar. Phyliss and Sheila celebrated their 90th birthdays this year. We hope they all enjoyed their birthdays. We would also like to wish the happiest of birthdays to the following staff members: Catelin, Luciniea, and Gabriel. We hope you enjoyed your birthdays, and we are thankful for everything that you do at Quinton House.


Special Celebrations

One of our amazing carers got married this month. Many congratulations to Shannon! Wishing you a happy married life.



Visiting arrangements are still by appointment booking.


Check our website for regular updates and telephone (01789 720 247) us if you have any queries.


If you would like our newsletter to be emailed to you, please join our mailing list through our website.


Thank You

Open Letter to all Residents/Next of Kin

Dear all,

This letter forms the first in a series of expected updates regarding the activities going on at Quinton House Limited.

It has been a little over two years since the beginning of the Coronavirus (COVID-19) pandemic. Over these past two years, we have lost, cried, and mourned. But we have also gained, cheered, and celebrated. Everyone at Quinton House Limited has been and still is working exceptionally hard for the betterment of its residents, staff, and families.

This letter gives a recap of how the home was being run and what new changes have been made.


Before the coronavirus pandemic, we had a non-uniform policy and a casual outlook to care within a family environment. This was managed in a way that we tried to minimise the amount of medication and maximise the interaction, deflection, and redirection of residents. When news about COVID-19 was spreading in early February 2020, we decided to prepare in case of an outbreak. We purchased new uniforms and shoes for all staff and started the use of PPE, face masks, face shields and full-length body aprons.


When COVID-19 was first announced in March 2020, we had a resident who went into hospital and unfortunately brought Covid back with them causing a COVID-19 outbreak within the home. This resulted in some staff and residents contracting Covid, but thankfully most made a full recovery. The Covid outbreak lasted two and a half months in the home before it was able to be cleared properly. We did not have an outbreak within the home for 14 months until around the time residents had had their first vaccine dose. We managed the situation quite well through the implementation of infection prevention and control measures to reduce the spread of the virus as well as maintain efficiency.


At the beginning of the pandemic, staff had designated areas to change out of their non-uniform clothes into their uniform clothes. Before changing into their uniform clothes, they washed, sanitised, and sterilised themselves to reduce the spread of the virus. Daily and frequent temperature checks, sign-ins, and lateral flow tests (LFTs) were conducted, and PCR tests were conducted once a week. We also implemented a strategy where staff were given quarantine bags to put potentially contaminated clothes in. Staff were also provided more uniforms for every day of work and work-specific shoes.


Visiting arrangements are still by appointment booking because the rate of infection in the UK is still 1:20. We believe this arrangement works to minimise the risk to your loved ones. If there are special occasions etc., exceptions can be made, with agreement of the home manager.


To reclaim a form of normality in the day-to-day nursing home life, our primary goal is to maintain the safety of our residents and staff through our ongoing infection prevention and control measures. Our housekeeping teams are continuing to deliver enhanced cleaning regimes using high-quality decontamination equipment and hygiene products. Visitors are still expected to follow our visitation guidelines which can be found on our website.


We would also like you to know we have on board two new staff to our team. Alysha, our Activities Co-ordinator is coming up with some really fun and exciting activities for our residents to partake in. All this will be documented by Shola, our Marketing Co-ordinator who will be managing our Facebook page and producing our monthly newsletter to keep you in the loop on what is going on at Quinton House Nursing Home and Quinton Gardens.


We would like to thank everybody who has supported us over the past two years. Please be assured that Quinton House Limited seeks to work in partnership with you to minimise the risk of transmission to some of the most vulnerable members of society who are in our care.

Check our website for regular updates and telephone (01789 720 247) us if you have any queries. If you would like to receive our email newsletter, please join our mailing list through our website.


We're welcoming families to visit their loved ones.


We're welcoming families to visit their loved ones.

Please call today on 01789 720 247 and we can book you in for a visit.

We have put in place the following guidelines to ensure everyone's safety. They are as follows:

- All visits will need to be arranged in advance by telephone
- Only two people can visit at any one time and they must be from the same household.
- You will be asked to complete a waiver form
- You cannot be symptomatic. There will be a questionnaire that will completed when you arrive, and this will be recorded in your loved ones’ care plan
- You’ll need to consent to having your temperature checked for added safety measures
- All visits will be for up to 45 mins but no longer. This reduces the risk of needing to use the toilet or having to hydrate
- If you are visiting in the garden or the visiting lounge, you will need to wear a mask which we will provide
- We cannot allow visiting by someone wearing a cotton masks or homemade mask.
- You cannot hug or touch the person you are visiting. As hard as this may be, we aren’t there just yet
- You can bring non-perishable gifts. These gifts will be isolated for 72 hours. To avoid upset, you can give the gifts to the team before visiting if you wish. This may prevent any upset for those living with dementia who may not be able to understand the situation fully
- Management do have the right to cancel visiting in the event that the weather conditions are not suitable for outdoor visiting thus not allowing as many people on site to visit at any one time.

Finally, Bill and all his staff would like to thank everyone who has helped and supported us over the last few months.


Coronavirus (COVID 19) – our guidance to service users and families

Open letter to all Residents / Next of Kin – Residents at Quinton House and Quinton Gardens

Dear all,

This letter forms the 1st in a series of expected updates regarding the current issues the UK is facing in relation to coronavirus (COVID-19) and specifically how Quinton House Limited will work to ensure the safety of our residents and staff.

Please note that it is NOT our intention to issue postal letters on a regular basis but that our current strategy and any relevant information can be accessed via our website. You can also telephone the home at any point and seek further information if you require it.

Our primary goal is to maintain the safety of our residents and staff. Some of the advice and measures given may appear ‘harsh’ at a time when your relative or friend is living in a nursing home and may have high-level healthcare needs, however, that is precisely why the advice should be applied as we know that those adults who are older in years and who have other pre-existing healthcare conditions are most at risk if infected.

It becomes clear from the latest Public Health England advice that transmission of the virus may seem inevitable. The advice herein seeks to reduce that risk as far as possible.

Advice for visitors to the nursing home

Please do NOT VISIT unless you feel that this is absolutely necessary (compassionate visits only – and those visitors will need to be subjected to a temperature check at the front the desk and sign a waiver).

Quite simply, the less ‘traffic’ into and out of the nursing home, the lower the risk of transmission.

If you do visit the nursing home for any reason, please ensure that you wash your hands in our visitors’ toilets and use the hand gel provided at reception. Please also use the hand gel provided at the entrance to each nursing suite. Please do not stay longer on your visit than is necessary.

In circumstances where you do your loved ones washing etc., we are more than happy for you to collect and drop this off at the front door and leave it with our reception team.

Staff on duty will be pleased to provide you with the latest update and information on your resident/relative/friend. Please call our direct number 01789 720 247. We must remind you that our nurses do have protected times for medication rounds, which are as follows:

- 8:00 - 11:00

- 13:00 - 14:00

- 16:30 - 19:00

During these times, a colleague will take your details and a member of the nursing team will call you back with the latest update on the resident concerned.

Please do not visit the nursing home AT ALL if you have travelled outside of the UK over the last 14 days. We have chosen at this time to include ALL travel outside of the UK and our advice is NOT restricted to those areas listed by the government as being the highest risk. This is because the position across Europe and other typical travel destinations is so fast-moving.

Please do NOT visit the nursing home if you have reported symptoms of the virus and have self-isolated in line with the latest government advice.

How we are managing other visitors to the nursing home

Of course, we recognise that the day-to-day business of treating our residents’ healthcare conditions must continue as far as is possible, however, we are seeking to reduce traffic to and from the nursing home as follows:

- We have issued guidance to our suppliers and contractors that is designed to minimise the risk of transmission.

- We have agreed on protocols with the GP surgery to minimise ‘home visits’ to our residents unless they are very necessary. The GPs have wider contact with the wider community, and they have their own protocols in place to reduce the risk of transmission.

- Our contact and contract with the visiting eyesight practitioners have been suspended until the current situation eases.

- Our staff members have all been issued with guidance on the requirements that we expect them to follow should they experience any symptoms.

- We have taken sensible measures to ensure that we have sufficient supplies as far as they are available of essential, consumable items. As there are limited resources of medical supplies (hand gels, masks, etc.) any support on how we can increase our resources will be welcome.

- We are in contact with local Health and Area authorities and with the CQC, who are also seeking to ensure that everything that we set in motion is best placed to manage the situation at this time and as it changes.

In conclusion

Please be assured that we seek to work in partnership with you, our staff teams, contractors and suppliers as well as the statutory Health and Medical agencies to minimise the risk of transmission to some of the most vulnerable members of society who are in our care.

Please do check our website for regular updates.

Please do telephone us if you have any queries.

Top 20 Small Care Home Groups 2019

QH top 20 carehome group award 2019 icon

Quinton House and Gardens Nursing Home are pleased to announce that we have won this Award and we couldn't be any happier. Our staff has worked hard over the years to not only make a difference to our residents but, to also assure families that their loved ones are in safe hands.

The Group Awards 2019 highlight the most recommended Care Home Groups in the UK. The awards are based on over 120,000 reviews from care home residents as well as their friends and family.