I'm Bill Mehta the managing director of Quinton House & Quinton Gardens Nursing Home.
Aged 18 I began plying my trade in the market and later progressed into wholesale supply, over fourteen years I built my business into a thriving multi-national company supplying some of the largest food outlets in the country.
Though I had achieved relative success in the food processing industry, in 2011 I developed a desire do something more purposeful, that purpose became clear when I was offered the opportunity to purchase Quinton House Nursing Home, shortly after the unexpected passing of my mother, who was very dear to me, She was 68 years of age, she was largely the platform for all of my success, I can empathise with all family members who want their loved ones to have the most excellent care in there twilight years, my vision for Quinton House is built on creating a loving, homely atmosphere, I meticulously interview each staff member to make sure they share the same ideals. We offer a higher staff-to-resident ratio than most care homes, with 24-hour nursing.
When I purchased Quinton House Nursing Home, I set about raising the standards and developing the site to its maximum potential, in 2013 we opened Quinton Gardens Specialist Dementia Unit which is now home to 35 residents.
In four years the home has risen to become one of the - if not the - best in Warwickshire, picking up Industry Awards and being ranked in the top 20 most recommended homes in 2014 & 2015.
We are continually finding ways to improve the home and achieve our maximum potential.
I have been a Registered Nurse for 20 years, and worked in a variety of settings, I have worked with Learning disabled adults, but my main passion and focus has been care of the elderly and dementia care, particularly the implementation of person centred care.
I completed a NVQ4 in management in 1998, and have managed homes since the year 2000.
I am very passionate about care; my desire is to provide care and support in a manner that would be acceptable for my parents. My knowledge and experience of Dementia and Mental disability enables me to efficiently work toward every need of each resident.
Here at Quinton House and Gardens I enjoy working with a Managing Director who shares these ideals and always puts the needs of the residents first. Working in a team with Bill and my two Deputy Managers, Kate and Ania, means that we are able to implement the highest standards of empathetic and therapeutic person centred care for our residents.
I strongly believe that working closely with residents families, including them in all aspects of decision making and understanding that they are the experts when it comes to their loved ones is key in providing person centred care, and this view is shared by the whole team.
I am pleased to be part of a team where we are all striving to improve our knowledge so that we can continue to improve standards of care for our residents.
I have been a qualified Nurse since 2008 having graduated from the University of Santo Tomas in the Philippines. I have worked at Quinton House for the entirety of my working life.
Quinton House management have supported me in continuing my professional development; I have participated in numerous training sessions in order to enhance my clinical competency. Quinton House has also supported me to complete courses such as; Leadership in Person Centred Care of Dementia and Leadership in Health and Social Care Management. These courses equipped me for joining the management team.
In 2014 I was promoted to become the Deputy Manager of Quinton Gardens Nursing Home, I have since undertaken many responsibilities such as; leading nurses and caring staff in the provision of holistic care to our residents, mentoring new additions to the team, managerial and administrative duties.
I personally believe the combination of compassion and competence work hand in hand in trying to provide the highest standard of nursing. I want to be able to look back after a long career knowing I made a difference to the residents that were placed under my care. I am fortunate that I am working at a nursing home which shares the same philosophy. hPerson centred care is provided by highly trained and caring staff who work hard to provide a home away from home to all of its residents and their families. I am grateful to be part of a strong management team working together to achieve excellence and quality care for all our residents.
I became a Registered General Nurse in 2009, and shortly after joined Quinton House Nursing Home, I have worked here under the previous management and now under Bill’s leadership. During the last six years I have had the privilege of seeing the home develop significantly. I have overseen the Care of countless residents, getting to know them aswell as their family members.
In 2014 I completed a Management and Leadership Level 4 course, and was promoted to Deputy Manager of Quinton House Nursing home, due to my proven leadership and success in developing and motivating other employees.
As a management team we work very closely to achieve the most excellent standards of care and are continuously pioneering new ways to improve the home, we emphasise person centred care to the extent that residents become like family members, we take time getting to know them on a personal basis, sharing memories of years gone by and trying to make their stay here memorable. I have worked here all my working life, and it’s become a second home.
I have worked in the Care sector for approximately 13 years in various roles, with varying areas of responsibility. I have extensive experience from managing Supported Living Services to Residential and Nursing. All services have provided support to individuals with either Learning Disability, Mental Health, Acquired Brain Injury, Forensic and most recently Elderly Care and Dementia backgrounds.
My role here at Quinton House is varied and involves looking at the strategic longer term vision planning, to supporting the management of the service and in particular the supporting, coaching and mentoring the home management team on a day to day basis.
The quality of service delivery is an important part of my role and I regularly carry out quality monitoring checks, to ensure residents are cared for effectively and safely within the service and to ensure that the service is operating effectively and following regulatory requirements. It is also paramount to ensure when carrying out compliance audits areas meet CQC compliance standards. My role involves the overarching responsibility of ensuring the best care is provided for our residents and maintaining regular communication with residents, families and friends is vital for true person centred care.
My experience within various settings has given me the skills and knowledge to understand the needs of the people supported, but also from the staff team’s perspective (from being a support worker a number of years ago and also a nursing background), I understand certain pressures staff can face within their day to day roles.
I am proud to be working for an organisation with care truly at the core essence of its DNA. I strive to build on the excellent success the service has achieved to continue delivering the best possible care.